Terms & Conditions
Exclusive Kobe Experience
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- Availability
- This 4 & 5 course Kobe Menu is valid only for any lunchtime and Sunday, Monday, and Tuesday dinner times only.
- The 6-course Kobe Menu is valid only for any lunchtime and Sun, Mon, Tues, Wed & Thurs dinner times only.
- Bookings made on non-valid days will be cancelled and may incur charges. To avoid this, please book on valid days.
- Cannot be used on special days such as Valentine’s Day, Valentine’s weekend, Mother’s Day, New Year weekend, New Year’s Day, etc. Limited availability on Bank Holiday.
- Can be used from 8 October 2026 only.
- This 6-course voucher expires on 30 October 2027.
- This 5-course voucher expires on 30 June 2027.
- This 4-course voucher expires on 1 March 2027.
- Booking Requirements
- When booking from our website, in the comments box, you must include the title of your menu. For e.g. 4, 5, or 6 Course KOBE MENU and a unique voucher code for each guest when booking. Please check our FAQ page for a step-by-step guide.
- 1 voucher code is required per person. Max 4 guests with vouchers allowed per table.
- All parties at the same table must use the same voucher. Cannot mix and match vouchers, e.g 1 x 5-course & 1 x 4-course on the same table.
- Must book online via the Hot Stone Website.
- Pre-booking is required as provided voucher codes must be checked and approved in advance.
- Walk-ins & printed vouchers are not accepted on the day.
- Menu Conditions
- Please note we do not have a vegetarian option.
- For pescatarians, we can substitute the wagyu hot stone course with a grilled fish course.
- A halal wagyu substitute is available for an extra £5.
- Must mention-grilled fish option or halal wagyu in your booking note.
- Other items cannot be substituted.
- Payments & Charges
- This Voucher cannot be refunded or exchanged once purchased & once expired cannot be extended or refunded.
- The service charge for this voucher & any additional dishes will be added to the bill.
- Changes & Cancellation
- Only one booking amendment/change can be made to a reservation.
- The restaurant must be informed of any changes/cancellations at least 48 hours before your booking via email.
- If the booking is cancelled after this time, the voucher will be deemed redeemed for the current booking and cannot be used towards a new booking.
- No-shows will not be rebooked.
- Support & Enquiries
- For any voucher enquiries, please see the FAQs below.
- If your enquiry isn’t listed there, please email us at info@hotstonelondon.com
- Enquiries sent on Instagram DMs and other social platforms will not be answered.