In this difficult and confusing time, we at Hot Stone London try our best to give you a peace of mind when dining with us. Fully understanding the situation and following the strict guidelines given by the British Government, we achieved our number one goal, the health and well-being of our staff, customers, and any visitors to our restaurant.
Everyone in the Hot Stone Family is required to wash their hands and carry out a temperature check upon entering the premises and sanitize oneself and touch points as frequently as possible. All our staff are provided with, and required to wear, a face mask and must change the mask when leaving or re-entering the premises or the service floor.
All our staff are trained and determined to give the best service without compromising the safety of guests or their fellow colleagues. Like always, our guests are greeted with a cheerful “Irasshaimase” upon entering the restaurant. We kindly ask our guests to wear a face covering and sanitize their hands from our standing dispenser before being seated at a socially distanced table. If guests don’t have a face covering, we will provide one. All our guests are politely asked to wear a face covering when not seated at the table for the safety of our staff and guests. When seated, guests are given a sanitized menu and a discreet sanitizer dispenser is placed on the table for guests to use throughout their stay. After every seating, our tables are fully sanitized before our next guest is seated. Before our guests leave, a face mask is offered for the safety of the guest and the public.
Please support us by only visiting Hot Stone with members of your household or support bubble.